Frequently Asked Questions

Frequently Asked Questions

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Getting Started

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Payments and Fees

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Appointments

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Website & Email

Getting Started

How do I sign up?

It's easy, simply enter your email and Sign-up on our website. Once you verify your email, you will receive an email with login credentials for your coach portal where you will create a profile and start onboarding.

Is it free to join?

Yes, joining the platform is free. You will be able to create a profile and immediately launch your services to attract clients.

Do I need a credit card to start coaching?

No,  we don't need your credit card. We only accept credit cards from your clients when they schedule appointments

What do I need to coach on Wellocity?

You just need 4 things:  Coaching credentials, Liability insurance,  a Computer, and a Smartphone

Is this free for my clients?

Yes, your clients can download our free app from the app store or Google play and there is no fee to join Wellocity Health.

Do clients need to download additional apps?

No, There is no need for the client to download any additional apps. The free Wellocity app for clients:

  • Provides telehealth, messaging, health tracking and food tracking with the largest verified nutritional database
  • Allows a coach to create custom content and a private community for clients
  • Enables data-driven sessions by delivering all data to the coach in real-time

Is Wellocity HIPAA compliant?

 Yes, our platform is HIPAA compliant including Telehealth, Messaging, and Apps. We sign a BAA with coaches and secure your coach portal with 2-factor authentication and store all your information on our encrypted servers inside encrypted databases.

Do you offer training for new coaches?

Yes, during onboarding all coaches are offered 1:1 training sessions with a member of our team. Training includes an overview of the Wellocity Health coaching platform, managing your appointment calendar, telehealth training, and best practices. We also provide comprehensive support within the coach portal with a knowledge base of videos, articles, and FAQs.

What type of support is available?

You can email support@wellocitywellness.com, or call our toll free number 888-6604371 Monday through Friday 9 am - 5 pm PST.  Also, our support portal provides a help center where you can search for frequently asked questions and submit a ticket.

Do you have a community?

Yes, we provide a community within the coach portal where you can, introduce yourself, get to know our moderators, or join discussions around best practices and interesting ways to use Wellocity.

Payments and Fees

Is there any cost to create a coaching practice?

No, Independent coaches can create a private practice on Wellocity for free.

How are payments handled in the marketplace?

The Wellocity Marketplace is powered by Integrated payments from WePay (a Chase Company). Using WePay we charge clients on behalf of coaches and onboard coaches so they can start receiving payments.

How much will I get paid?

As an independent coach in private practice on Wellocity, you set your own price per session based on your specialty and the duration of the session.

How do I get paid?

Once you create a coach account with WePay you can start receiving payments for successful appointments via ACH deposit to your specified bank account, net of our platform fees, on a weekly basis.

Is there a fee to use the platform?

Yes, when client schedules an appointment you will be charged a credit card transaction fees of 2.9% + 30 cents and a 10% platform fee for the session.

What is included in the platform fees?

The platform fee includes all the services that allow you to focus on your clients while we handle the technical and administrative tasks. As a coach on Wellocity, you will enjoy all the benefits of a digital health platform not available to coaches in private practice. Here are some of the benefits:  
  • HIPAA compliant
    • Data-driven Telehealth
    • Unlimited 24/7 messaging
    • Appointment calendar
    • Free health app for clients with telehealth, messaging, health tracking and the largest verified nutrition database
    • Intake forms and session notes
  • Group classes with video
  • A single online scheduling page for all your appointments and packages
  • Concierge service for creating appointment types, packages, gift certificates, and subscriptions
  • Extensive image library for creating packages and appointment types
  • Publish custom content, curriculum in our app and create a private community for your clients

Will I be charged for free consultations?

No, we don't charge a platform fee for a free 1:1 consultation.

How do you collect payments from clients?

The Wellocity Marketplace is powered by Integrated payments from WePay (a Chase Company). Using WePay we charge clients on behalf of coaches by accepting credit cards from clients when they schedule an appointment. The client experience for scheduling and payment remains the same regardless of where the appointment is booked including the Wellocity app, your website, related websites and your social media pages.

Is there a fee for messaging?

No, you can use messaging 24/7 for free with the free Wellocity app.

Do clients need a credit card to schedule a free consultation?

No,  while scheduling free consultations clients will not be asked for any payment or a credit card.

How do I learn more?

To learn more contact us at support@wellocitywellness.com

Appointments

Can I offer telehealth virtual visits?

Yes, you can engage clients with telehealth, virtual visits or video chat from the coach portal and with clients using the Wellocity app.

Can I use messaging 24/7?

Yes, you can use HIPAA compliant messaging 24/7 to exchange text and images with clients using the Wellocity app.

Can I offer 1:1 sessions?

Yes, you can offer 1:1 HIPAA compliant telehealth sessions using the coach portal and with your client using our free app.

Can I offer group classes?

Yes, you can offer group classes using video and we will handle the coordination, reminders, scheduling, and payments

Can I offer free consultations?

Yes, you can offer free consultations but they should be distinct appointment types so we don't ask your client for payment.

Can I offer in-person sessions?

Yes, as long as you also offer telehealth sessions as well. You will need distinct appoint types for in-person sessions.

Can I add an Intake Form?

Yes,  you can add intake forms per appointment type and also add a clickable link to an intake form using a URL. 

What is the appointment calendar meant for?

Your appointment calendar holds the hours of availability, as well as other limits and restrictions that allow (or block) certain appointment types to be scheduled on them. The calendar will also show the appointments scheduled, rescheduled or canceled by clients. 

Here are a few things you can do with your calendar:

  • Block time
  • Regular weekly hours
  • Availability for specific days
  • Availability for specific hours & start times
  • Availability by appointment type
  • Blocking off time for holiday/vacation hours
  • Limit the number of appointments per day, per week & double booking
  • Set limits for specific appointment types
  • Limit how far in advance appointments can be scheduled

Professional Website and Email

Can I coach on Wellocity If I already have a website?

Yes, you can use your existing website and coach on Wellocity. This allows you to use the Wellocity marketplace features like scheduling, payments, and telehealth.

Can I create a professional website with Wellocity?

Yes, as a coach you can build your online brand with Wellocity, this includes your website, blog, email and more.

How do I qualify for the Wellocity Website annd Email service?

Online branding is exclusively offered to coaches on our platform. You must join the Wellocity platform and apply to qualify for online branding.

Why do I have to qualify for a Website?

Our online branding service is designed for coaches who are ready to launch or grow their coaching business immediately. We use the qualification process to make sure you are ready to launch your coaching services on our marketplace.

How does a typical coach's website look on Wellocity?

Here is a sample website for a coach, the URL is https://coachname/wellocity.coach.

This sample website includes a:

What does a typical coach's email address look like?

We offer a professional email address such as coachname@wellocity.coach and it matches your website URL for consistent branding.

What does a professional website and email cost?

We offer online branding as a stand-alone service to compliment our coaching marketplace. We offer a 30-day trial for online branding service charge a monthly fee of $15 thereafter.

How long are your contracts?

Wellocity plans are paid monthly or yearly. We make it simple to start and stop.

Is there a discount for yearly service?

Yes, we offer discounts on up-front long-term commitments.

Do I need a web host?

No. All Wellocity plans include our fully-managed cloud hosting, ensuring your website always remains available.

Do you sell domains?

No. We provide you a free SSL enabled subdomain and connect it to your Website.

Do you offer email accounts?

Yes. You can purchase email accounts via G Suite email for your Wellocity domain. This also includes Google Calendar, Docs, Drive, and more. Learn more about our partnership with G Suite here.

Can I write Blog posts?

Yes. Your website will have a blog and a sample post. You can write more blog posts at any time.

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Can I publish recipes?

Yes. You will have access to a recipe portal to create engaging recipes with images, and nutrition labels.  All your recipes will be automatically published on your recipe feed which can be shared on your website, email, social media etc.  Here is a sample recipe feed.

Can I connect to my email marketing service?

Yes, you can connect your subscription form to the following email marketing services:

  • ActiveCampaign
  • AWeber
  • Campaign Monitor
  • Campayn
  • Constant Contact
  • ConvertKit
  • Drip
  • Enormail
  • GetResponse
  • Hatchbuck
  • iContact
  • Infusionsoft
  • Mad Mimi
  • MailChimp
  • MailerLite
  • Mailrelay
  • SendinBlue
  • Sendy

Can I download my website?

No. Wellocity is a fully-managed web service. We do not have plans to make a downloadable version. Wellocity does provide many standard methods for exporting your data.

How do I accept payments with Wellocity?

Wellocity offers a coaching marketplace powered by Chase Integrated payments and accepts credit card payments from clients and deposits them to your bank account. You must sign up as a coach with Chase Integrated Payments to start accepting payments immediately.

  • HIPAA compliant
    • Data-driven Telehealth
    • Unlimited 24/7 messaging
    • Appointment calendar
    • Free health app for clients with telehealth, messaging, health tracking and the largest verified nutrition database
    • Intake forms and session notes
  • Group classes with video
  • A single online scheduling page for all your appointments and packages
  • Concierge service for creating appointment types, packages, gift certificates, and subscriptions
  • Extensive image library for creating packages and appointment types
  • Publish custom content, curriculum in our app and create a private community for your clients

How much does it cost to process payments through Wellocity Marketplace?

We charge a transaction fee of 2.9% and 30cents per swipe.

How do you collect payments from clients?

The Wellocity Marketplace is powered by Integrated payments from WePay (a Chase Company). Using WePay we charge clients on behalf of coaches by accepting credit cards from clients when they schedule an appointment. The client experience for scheduling and payment remains the same regardless of where the appointment is booked including the Wellocity app, your website, related websites and your social media pages.

How do I sign up?

Apply to join and if you qualify you can start with a free trial. We don’t collect your credit card information until you’ve determined Wellocity is the right service for you.

Which currencies and countries does Wellocity support?

With Wellocity you can choose to charge in USD and soon CAD.

Have more questions?

Our support team responds to all your questions within the day. Visit our Help & Support Center to contact them.