Frequently Asked Questions

Frequently Asked Questions

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Getting Started

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Payments and Fees

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Appointments

Getting Started

How do I sign up?

It's easy, simply enter your email and Sign-up on our website. Once you verify your email, you will receive an email with login credentials for your coach portal where you will create a profile and start onboarding.

Is it free to join?

Yes, joining the platform is free. You will be able to create a profile and immediately launch your services to attract clients.

Do I need a credit card to start coaching?

No,  we don't need your credit card. We only accept credit cards from your clients when they schedule appointments

What do I need to coach on Wellocity?

You just need 4 things:  Coaching credentials, Liability insurance,  a Computer, and a Smartphone

Is this free for my clients?

Yes, your clients can download our free app from the app store or Google play and there is no fee to join Wellocity Health.

Do clients need to download additional apps?

No, There is no need for the client to download any additional apps. The free Wellocity app for clients:

  • Provides telehealth, messaging, health tracking and food tracking with the largest verified nutritional database
  • Allows a coach to create custom content and a private community for clients
  • Enables data-driven sessions by delivering all data to the coach in real-time

Is Wellocity HIPAA compliant?

 Yes, our platform is HIPAA compliant including Telehealth, Messaging, and Apps. We sign a BAA with coaches and secure your coach portal with 2-factor authentication and store all your information on our encrypted servers inside encrypted databases.

Do you offer training for new coaches?

Yes, during onboarding all coaches are offered 1:1 training sessions with a member of our team. Training includes an overview of the Wellocity Health coaching platform, managing your appointment calendar, telehealth training, and best practices. We also provide comprehensive support within the coach portal with a knowledge base of videos, articles, and FAQs.

What types of support are available?

You can email support@wellocitywellness.com, or call our toll free number 888-6604371 Monday through Friday 9 am - 5 pm PST.  Also, our support portal provides a help center where you can search for frequently asked questions and submit a ticket.

Do you have a community?

Yes, we provide a community within the coach portal where you can, introduce yourself, get to know our moderators, or join discussions around best practices and interesting ways to use Wellocity.

Payments and Fees

Is there any cost to create a coaching practice?

No, Independent coaches can create a private practice on Wellocity for free.

How much will I get paid?

As an independent coach in private practice on Wellocity, you set your own price per session based on your specialty and the duration of the session.

Is there a fee to use the platform?

Yes, when client schedules an appointment you will be charged a credit card transaction fees of 2.9% + 30 cents and a 10% platform fee for the session.

What is included in the platfom fees?

The platform fee includes all the services that allow you to focus on your clients while we handle the technical and administrative tasks. As a coach on Wellocity, you will enjoy all the benefits of a digital health platform not available to coaches in private practice. Here are some of the benefits:  
  • HIPAA compliant
    • Data-driven Telehealth
    • Unlimited 24/7 messaging
    • Appointment calendar
    • Free health app for clients with telehealth, messaging, health tracking and the largest verified nutrition database
    • Intake forms and session notes
  • Group classes with video
  • A single online scheduling page for all your appointments and packages
  • Concierge service for creating appointment types, packages, gift certificates, and subscriptions
  • Extensive image library for creating packages and appointment types
  • Publish custom content, curriculum in our app and create a private community for your clients

How do I get paid?

We collect payment from the client and deposit your earnings into your specified bank account, net of our platform fees, on a weekly basis.

Will I be charged for free consultations?

No, we don't charge a platform fee for free consultations.

How do you collect payments from clients?

We accept credit cards from clients when they schedule an appointment or buy a package. The client experience for scheduling and payment remains the same regardless of where the appointment is booked including the Wellocity app, your website, related websites and your social media pages.

Is there a fee for messaging?

No, you can use messaging 24/7 for free with the free Wellocity app.

Do clients need a credit card to schedule a free consultation?

No,  while scheduling free consultations clients will not be asked for any payment or a credit card.

How do I learn more?

To learn more contact us at support@wellocitywellness.com

Appointments

Can I offer telehealth virtual visits?

Yes, you can engage clients with telehealth, virtual visits or video chat from the coach portal and with clients using the Wellocity app.

Can I use messaging 24/7?

Yes, you can use HIPAA compliant messaging 24/7 to exchange text and images with clients using the Wellocity app.

Can I offer 1:1 sessions?

Yes, you can offer 1:1 HIPAA compliant telehealth sessions using the coach portal and with your client using our free app.

Can I offer group classes?

Yes, you can offer group classes using video and we will handle the coordination, reminders, scheduling, and payments

Can I offer free consultations?

Yes, you can offer free consultations but they should be distinct appointment types so we don't ask your client for payment.

Can I offer in-person sessions?

Yes, as long as you also offer telehealth sessions. You will need distinct appoint types for in-person sessions.

Can I add an Intake Form?

Yes,  you can add intake forms per appointment type and also add a clickable link to an intake form using a URL. 

What is the appointment calendar meant for?

Your appointment calendar holds the hours of availability, as well as other limits and restrictions that allow (or block) certain appointment types to be scheduled on them. The calendar will also show the appointments scheduled, rescheduled or canceled by clients. 

Here are a few things you can do with your calendar:

  • Block time
  • Regular weekly hours
  • Availability for specific days
  • Availability for specific hours & start times
  • Availability by appointment type
  • Blocking off time for holiday/vacation hours
  • Limit the number of appointments per day, per week & double booking
  • Set limits for specific appointment types
  • Limit how far in advance appointments can be scheduled